Cancellation Policy

At Michelle Saleeba Psychology, we understand that unforeseen circumstances may arise that require you to reschedule or cancel your appointment. To ensure fairness and allow adequate time to offer appointments to other clients, the following cancellation policy applies:

Late Cancellations and Missed Appointments

Cancellations under 24 hours of the scheduled appointment time may incur a cancellation fee equivalent to 70% of the session fee will apply with no Medicare rebate.

  • Missed appointments (no-shows) without prior notice will incur the full session fee.

Exceptions

We understand that emergencies and unforeseen situations can occur. If you are unable to provide sufficient notice due to circumstances beyond your control, please contact us as soon as possible. Exceptions to the cancellation fee will be considered on a case-by-case basis.

How to Cancel or Reschedule

  • To cancel or reschedule your appointment, please contact us via:

  • Any applicable cancellation fees must be paid prior to attending your next session.

Thank you for your understanding and cooperation. This policy helps us to manage our schedule and waitlist effectively, providing the best possible care to all clients. If you have any questions or concerns, please don’t hesitate to reach out.

Walk and Talk Therapy offers an alternative to traditional, office-based sessions by conducting therapy outdoors. While this approach is not suitable for all clients or clinical presentations, it can be a meaningful and effective way of engaging in therapy for those who feel more comfortable in natural environments or prefer movement-based sessions.

Before we begin, please review the information below and confirm your consent.

Key Considerations

  • Walk and Talk Therapy is not superior to traditional therapy. Evidence suggests it can be equally effective for some individuals.

  • The benefits of therapy – regardless of setting – are most often linked to what are known as common therapeutic factors: the quality of the therapeutic relationship, your belief in the process, personal insight, and the ability to meaningfully apply what’s discussed.

  • This form of therapy may be helpful if you feel more at ease outdoors or prefer walking to sitting. It can also support emotional clarity and regulation through physical movement and connection to nature.

Your Role in Preparing for Outdoor Sessions

Please take responsibility for attending to your own needs when participating in therapy outdoors. This may include:

Wearing appropriate clothing and footwear for walking on uneven terrain or in varying weather

Bringing items such as:

  - A hat, sunscreen, sunglasses, and water bottle

  - A rain jacket or umbrella if wet weather is expected

  - Antihistamines, an EpiPen, or insect repellant as needed

Informing your psychologist if you:

  - Require support when walking downhill or on uneven surfaces

  - Need to adjust the walking pace

  - Prefer to switch to a telehealth session that week due to weather, physical needs, or comfort

Health and Medical Responsibility

  • Please consult your General Practitioner (GP) before beginning Walk and Talk Therapy, particularly if you have any health conditions that may impact your ability to walk safely.

  • We recommend discussing this therapy format with your GP when they prepare a referral (e.g., Mental Health Care Plan), so that appropriate medical checks or considerations can be made.

  • You acknowledge that your participation in outdoor movement is voluntary, and you are responsible for managing your physical safety and health needs during sessions.

Confidentiality and Public Space

  • While every effort will be made to maintain confidentiality, please be aware that we are in public settings. We may encounter other people, including acquaintances or members of the public.

  • If we do encounter someone, your psychologist will not introduce you and will follow your lead unless you indicate otherwise.

  • We will choose routes that offer as much privacy as reasonably possible, but complete privacy cannot be guaranteed in an outdoor setting.

Informed Consent

At intake you will be sent a form to confirm that you understand the following:

- Walk and Talk Therapy is a voluntary and optional alternative to standard therapy

- It may not be suitable for all sessions or clinical needs

- You can request to return to indoor or telehealth sessions at any time

- You are responsible for your own health, physical readiness, and personal items during outdoor sessions

- You have had the opportunity to ask questions about this therapy format

Walk and Talk Therapy

Privacy Policy

This privacy policy outlines how we collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the professional obligations of psychologists registered with the Australian Health Practitioner Regulation Agency (AHPRA). By engaging our psychological and wellbeing services, you consent to the practices described in this policy.

Collection of Personal Information

We collect personal information to provide high-quality psychological care and meet our professional and legal obligations. The types of information we may collect include:

  • Personal details: Name, contact information, date of birth, and emergency contact details.

  • Health information: Medical history, psychological history, and details relevant to your care.

We only collect information that is relevant and necessary to deliver our services. Wherever possible, we will collect information directly from you.

Use and Disclosure of Personal Information

Your information is used for the following purposes:

  • To provide psychological services, including assessment, diagnosis, and treatment.

  • To communicate with you regarding appointments or follow-up care.

  • To manage billing and administration processes.

  • To comply with legal, regulatory, and professional obligations.

Your personal information will not be disclosed to third parties without your consent, except in the following circumstances:

  • If required by law (e.g., mandatory reporting of harm or risk to yourself or others).

  • When sharing information with other health professionals is necessary for your care and you have provided consent.

  • In rare circumstances where a court subpoena or legal request mandates disclosure.

Storage and Security of Information

We take all reasonable steps to ensure your personal information is stored securely, whether in electronic or physical formats. This includes:

  • Encryption and password protection for electronic records.

  • Secure storage for physical records.

  • Limiting access to authorised personnel only.

  • Using Zanda Health a secure practice management system, to store and manage your information. Zanda Health complies with Australian privacy standards and employs robust security measures to protect your data.

  • We retain records for a minimum of 7 years (or longer for minors, as per AHPRA requirements), after which they are securely destroyed.

Your Rights

You have the right to:

  • Access your personal information: You may request access to your records by contacting us directly. In some cases, legal or ethical requirements may restrict access.

  • Request corrections: If you believe any information we hold is inaccurate, you may request corrections.

All requests by clients for access to or correction of personal information held about them should be lodged with admin@michellesaleeba.com. These requests will be responded to in writing within 14 days days, and an appointment will be made if necessary for clarification purposes.

Website and Online Privacy

When you visit our website, we may collect non-identifiable information, such as IP addresses or browsing behaviour, to improve your experience. Our website uses secure technologies to protect any information you submit online. However, no online system can guarantee absolute security, so we encourage you to use discretion when sharing sensitive information via the internet.

We do not share your information with third parties for marketing purposes.

Complaints and Concerns

If you have any concerns about the way your personal information is handled, please contact us directly. We will take your complaint seriously and work to address it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Or the Australian Health Practitioner Regulation Agency (AHPRA).

Contact Us

If you have any questions about this privacy policy or how your information is managed, please CONTACT US.

This policy is reviewed regularly to ensure compliance with relevant laws and guidelines and updates will be published on this page.  By using our services, you consent to the terms of this privacy policy. If you do not agree with this policy, please discuss your concerns with us before proceeding with treatment.

Terms & Conditions


These Terms and Conditions (‘Terms’) cover the use of the Michelle Saleeba Psychology website (‘Practice’). The use of this website acknowledges that you have read, understood and accept the following Terms:
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The material contained or referred to in this website is provided for general information purposes only. The Practice cannot guarantee that the content and material is free of errors, inaccuracies, faults or omissions. To the extent permitted by law, the Practice and the professionals associated with the website disclaim all responsibility for any damage, or expense caused by or in connection with the use of or reliance on this website or the material. All material and content on this website will be subject to change. Changes are periodically made to the information on and available via the website and will be undertaken without notice to uses.

Linked websites and sources
The Practice is not responsible for and makes no representations concerning the condition and content of, or products offered at, third party websites. A link does not indicate, expressly or impliedly, that the Practice endorses the third party website or the products or services offered there. Your access to a third party website and its products or services are at your own risk.

Site security
The Practice accepts no liability for any damage caused to a user’s computer system, software or data occurring because of access to or use of this Site. The Practice recommends that users take the necessary safeguards to ensure that information taken from this website is free of electronic malware.